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Management

Why Every Growing Company Needs a Managed Salesforce Admin

As your business scales, so do your Salesforce requirements. Learn why investing in managed admin services ensures optimal performance and proactive growth.

6 min read
December 7, 2024
ohana360 Team

Salesforce is often called a "living system." It's not software you install once and forget; it requires constant feeding, pruning, and care to thrive. For many growing companies, however, Salesforce administration falls into the "accidental admin" trap - a sales manager or IT generalist managing user requests in their spare time.

Table of Contents

    While this works in the early days, it quickly becomes a bottleneck as your team scales. Here is why shifting to a Managed Salesforce Admin service is often the smartest investment for growth-stage companies.

    1. Proactive vs. Reactive Management

    The biggest difference between an "accidental admin" and a managed service is the shift from reactive to proactive. When someone is managing Salesforce "off the side of their desk," they only log in when something breaks or a user complains.

    A Managed Admin, however, performs regular health checks, monitors adoption metrics, and suggests improvements before problems arise. They are looking at your roadmap, not just your support tickets.

    Team of Salesforce experts working together visualization

    2. Access to a Team of Experts

    Salesforce is vast. It includes Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and thousands of AppExchange apps. It is nearly impossible for one in-house hire to be an expert in all of them.

    With a managed service like ohana360, you aren't just hiring one person; you gain access to a bench of certified experts. Need a complex Flow built? We have a Flow expert. Need a data migration strategy? We have a data architect. You get the collective brainpower of an entire team for less than the cost of one full-time employee.

    3. The Continuity Problem

    Salesforce admins are in high demand. If you hire a full-time in-house admin, there is a risk they will leave after a year or two, taking all their institutional knowledge with them. This creates a dangerous "single point of failure."

    Managed services eliminate this risk. We provide continuity of service, robust documentation, and team-based support, so your Salesforce knowledge base stays with your company, not an individual.

    4. Cost Efficiency and Scalability

    A senior Salesforce Admin can command a six-figure salary, plus benefits and recruiting costs. For many companies with 20-100 users, there isn't actually 40 hours of admin work every week - but the work that does exist is critical.

    Managed services allow you to scale your support up or down based on your needs. You pay for the expertise you need, when you need it, maximizing your ROI.

    Conclusion

    Your Salesforce org should be an engine for growth, not a source of frustration. Transitions are hard, but moving from a DIY approach to a professional Managed Salesforce Admin service allows your internal team to focus on what they do best: selling and serving customers.

    Ready to unlock the full potential of your Salesforce investment? Only a strategic partner can take you there.

    Need Help Untangling Your Salesforce Org?

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