Answer every Instagram comment before it turns into a problem.
Comment360 collects the comments on your Instagram posts in one Ohana360 list the moment they arrive, through your Instagram360 connection. Every comment gets a sentiment tag so the negative ones surface first, your reply is written in Ohana and posted on Instagram, and the home page keeps score of new comments and your reply rate.
| Comment | Post | Sentiment | Status |
|---|---|---|---|
| Absolutely love the new colors | Autumn drop | Positive | Answered |
| My order still has not shipped | Weekend sale | Negative | New |
| Do you ship to Berlin? | Autumn drop | Neutral | New |
| Best service, thank you! | Behind the scenes | Positive | Answered |
What you get with Comment360
New comments on your Instagram posts become records in Ohana360 as soon as Instagram sends them, with the author, the post and a link to the original.
Each comment is tagged Positive, Neutral or Negative from its wording; unanswered negative comments are counted separately so none of them slip.
Type your answer next to the comment; it is posted as a reply on Instagram and the record switches to Answered.
A bell and phone notification for every new comment, highlighted when it reads negative.
The home page shows new comments, reply rate and unanswered negatives; build reports and flows on comments like any other CRM data.
No second login: Comment360 reads comments and posts replies through the same Meta connection as the Instagram360 inbox.
Turn on Comment360, answer this week's negative comments first and watch your reply rate climb.
Comment360 in your pocket
Everything above works in the Ohana360 mobile apps too: a bottom tab bar with your favorite tabs, one-tap actions and push notifications. Included in every plan.
And everything the platform gives every app
Built to be trusted
The same protections on every app, in every plan.
Your organization's data lives in Frankfurt, Germany, served over HTTPS with HSTS.
Nightly database backups with an off-site copy, plus a weekly export of your organization you can download.
Privacy policy, data processing agreement and sub-processor list are public; you can delete your account and export your data at any time.
Two-factor sign-in, profiles and permission sets, sharing rules and a full audit log.
Live availability and 90 days of history at status.ohana360.com.
Built and operated by digitalforce360 OÜ, registered in Estonia (EU), with public company details.
Frequently asked questions
An add-on that brings the comments on your Instagram posts into one Ohana360 list, tags their sentiment and lets your team reply from Ohana.
Yes. Comment360 uses the Instagram360 Meta connection to receive comments and post replies, so the Instagram account is connected there first.
Instagram post comments today. Google Business Profile and Etsy reviews are planned for the same list, and the star rating field is already in place for them.
From the words in the comment: clear praise or complaint phrases set Positive or Negative, everything else is Neutral. You can correct the tag on any record.
Add-ons are €50 per month per organization, billed annually; extra users are €25 per month.
Try Comment360 with your own data
Start free, then enable Comment360 from the marketplace as an add-on.