Write the answer once, reuse it forever.
Knowledge360 is the company brain: help articles, solutions and FAQs organized by category, searchable from anywhere in the CRM and linkable to support cases so agents stop answering the same question twice.
| Article | Category | Views | Status |
|---|---|---|---|
| Getting started in 10 minutes | Onboarding | 1,204 | Published |
| Importing data from CSV | Data | 864 | Published |
| Setting up SLA targets | Service | 412 | Published |
| Custom fields and objects | Setup | 388 | Draft |
What you get with Knowledge360
Write and organize articles with categories, statuses and owners.
Articles show up in the command palette and global search next to your records.
Attach the right article to a support case and resolve it in seconds.
Publish selected content to your customer-facing help site.
Draft, review and publish states keep quality under control.
See which articles carry the load and where the gaps are.
Move your top ten support answers into articles and watch repeat tickets shrink this week.
And everything the platform gives every app
Try Knowledge360 with your own data
Included in every Ohana360 plan. Free to start, no credit card required.