Terms of Service

Parties. This agreement is between digitalforce360 OÜ (Estonian registry code 16940165, Narva mnt 5, Kesklinna linnaosa, 10117 Tallinn, Estonia), operating Ohana360, and the person or company that registers for the service (the "Tenant"). It is concluded by accepting it electronically at signup.

The service

Ohana360 provides a cloud-based, multi-tenant CRM and related business apps (sales, service, marketing, finance, knowledge base, HR and industry modules) as software-as-a-service. Ohana360 is a tool and infrastructure provider; it does not determine the content, accuracy or purpose of Tenant Data. Each Tenant gets an isolated organization.

Your responsibilities

You must provide accurate signup information and are responsible for account security and your users' actions. For personal data you enter into the service you act as data controller (under KVKK and, where applicable, the GDPR); Ohana360 acts only as data processor on your behalf (see the Data Processing Agreement). You must use the service in compliance with applicable law and with the Acceptable Use Policy (Turkish).

Fees

Where the service or specific packages are offered for a fee, pricing is communicated in advance and invoicing, taxes and payment terms are set out in the relevant order or subscription documents. You will always be informed before any paid conversion of a free offering.

Intellectual property and your data

The software, design and trademarks belong to Ohana360; you receive a non-exclusive, non-transferable right to use the service. Tenant Data remains yours; Ohana360 processes it only to provide the service and never sells or rents it.

Warranty and liability

The service is provided "as is". To the maximum extent permitted by law, Ohana360 is not liable for indirect, incidental, special or consequential damages. Total liability is capped at the fees you paid in the 12 months preceding the claim (or 5,000 TRY during any free period). You are responsible for the content of Tenant Data and your use of the service.

Suspension and termination

Ohana360 may suspend or terminate accounts that violate these terms or the Acceptable Use Policy. You may close your account at any time; before termination you can export all your data with the in-app full export function, and on termination Tenant Data is returned or deleted per the Data Processing Agreement.

Changes, law and contact

These terms may be updated; significant changes are notified in advance. The agreement is governed by the laws of the Republic of Turkey; the courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction. Notices: legal@ohana360.com