Support that keeps its promises, with SLA timers on every case.
Service360 turns messy support inboxes into an organized case queue: every request gets a number, an owner, a priority and an SLA countdown, so nothing slips and customers always get an answer.
| Case | Subject | Priority | SLA | Status |
|---|---|---|---|---|
| 00042 | Cannot access invoices | High | β± 38m left | In Progress |
| 00041 | Feature question: exports | Normal | β± 3h 20m | New |
| 00040 | Update billing address | Low | β met | Waiting |
| 00039 | Onboarding help | Normal | β met | Resolved |
What you get with Service360
Track every request with statuses, priorities, queues and full history on a single record page.
Response-time targets per priority with visible countdowns, so the team always works the right case first.
Drop a form snippet on your site and customer requests become cases automatically.
Link help articles to cases and resolve repeat questions faster with Knowledge360.
Route cases to teams, grab work from shared queues and balance the load.
Automatic emails on case updates keep customers informed without extra typing.
Paste the web-to-case snippet on your contact page today and your first ticket arrives with an SLA timer already running.
And everything the platform gives every app
Try Service360 with your own data
Included in every Ohana360 plan. Free to start, no credit card required.